Terms & Conditions
Welcome to the Smilelugg.com, which is owned and operated by WE SMILE GROUP CO.,LTD. , LLC (collectively, “Smilelugg”).
Your use of our website at www.smilelugg.com (the "Site") or any of the services offered on or through the Site, including, without limitation,
our shipping services (the "Services") is subject to these Terms and Conditions (the "Terms"). As used in these Terms, the terms “you” and “your”
refer to the individuals and companies that use the Site and the Services. Your use of the Site and/or your ordering of any Services constitutes
your binding acceptance of these Terms, including any modifications made to the Terms. Read these Terms carefully and completely as they set forth your
rights and obligations with respect to your use of the Site and the Services. If you do not wish to be bound by the Terms, you may not access or use
the Site or use the Services.
Cancellations and Changes
You may obtain a full refund if you cancel a shipment at least 48 hours prior to the scheduled pick-up date.
If you cancel a shipment within 48 hours prior to the scheduled pick-up date, you may receive an account credit in the amount of your cancelled shipment,
less a cancellation fee of 100 Baht per package (or, in the case of a partial cancellation (i.e. only canceling one leg of a round-trip shipment),
100 Baht per package), for use on the Site. The account credit will not expire, and is fully transferrable.
It may take up to 30 days for the refund to appear on your credit card statement. In most cases, Smilelugg will process the refund within 5 business days.
You may make changes to your pickup date and time, without incurring any change fees, if you notify Smilelugg at least two (2) business days prior to the
original scheduled pickup time. Changes requested between two (2) business days and 24 hours prior to the original scheduled pickup time .
Changes made within 24 hours of the original scheduled pickup time.
Exclusions and Limitations
Some jurisdictions do not allow the exclusion of certain warranties. accordingly, some of the above limitations may not apply to you.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the Terms or use of the Site
must be filed within ten (10) days after such claim or cause of action arose or be forever barred.